Coronavirus Updates

4/30/20

Shelter-in-Place Directive Extension #2

Dear Clients,

Once again, the governing authorities have extended the stay at home order until May 31st. As a result we regrettably must once again cancel any appointments you may have scheduled during this time period.

However, we also find ourselves in the unique position of being a non-essential business that occasionally provides essential services. This means that we will be able to see a select few group of clients in the month of May who meet the criteria for essential services. If you are receiving electrolysis specifically as preparation for an upcoming surgery, and you have a scheduled date set for the surgery, then you do qualify. If you have PCOS, Gender Dysphoria, Generalized Depression, or a similar diagnose-able condition and it is causing you significant quality-of-life difficulties, we encourage you to reach out to either your doctor or your therapist and have them write a letter (or email) stating that electrolysis is an essential service required to maintain your health and well-being. Once you have received either the letter stating your surgery date, that the work is considered essential, or both, please send of copy to danae@edenelectrolysis.com. Once she has received your information, she will reach out to place you back on the schedule. We understand that for some, getting this additional documentation might be challenging, but it is required to ensure we are working as safely as possible on the people who are most in need.   We appreciate your understanding.

I want to reassure you that we are taking your safety during this time very seriously. We always maintain a high level of sanitation and sterilization, and we will be even more stringent moving forward. This includes additional sanitation wipe downs before, during and after each client, as well as common surfaces in the office. We have upgraded our masks to hospital grade N95 masks, and we will begin with one-on-one sessions with Danae being the sole provider for the first few weeks. We will consider increasing providers if the demand requires, but at this time all appointments will be offered as a one-on-one session. This limits the amount of traffic and reduces your risk of exposure. We will be doing our best to maintain social distancing whenever possible, and regardless of medical necessity we are not able to safely work on the upper lip in the area directly beneath the septum due to the sneeze reflex that area produces. We apologize if that decision impacts you negatively, but we cannot justify the risks at this time.

If you are coming in for an essential appointment we ask that you come into the office alone, and wearing a face mask. No children or pets will be allowed in the office for essential work. No one with fever, cough, excessive sneezing or other active symptoms of the virus will be permitted inside. Thank you for your cooperation with these additional guidelines.

Despite these additional precautions, there is still a risk of contracting the virus while in our offices and we cannot completely eliminate this threat, so please proceed with caution - especially if you may have increased risk factors.  We are only encouraging those who have a legitimate need to seek out letters deeming the work essential. If you have any questions regarding these changes, please feel free to contact us at char@edenelectrolysis.com, and we will do our best to help answer them.

We are hopeful that with this soft launch of services to those most in need we will be able to relieve some of the pressure this situation has caused, while still keeping those of us most at risk in the greater population safe. We expect to continue moving forward with more and more exceptions being made until we are back to wide open doors again, and we look forward to updating you with more details as our situation progresses. Please stay safe and we look forward to seeing each of you as soon as is safely possible. Thank you so much for your patience and understanding. We hope you are your loved ones continue to be safe and secure as we navigate the Great Lockdown together.

 

Wishing you the Best,

The team at Eden

3/30/20

Shelter-in-Place Directive Extended

Dear Clients of Eden

 

Recently it has been announced that Santa Clara County has been extended until midnight on May 3rd.  Once again, this extension will impact our offices and we are afraid we must cancel all appointments from now until May 4th.  We have not yet made attempts to reschedule with anyone yet, due to the uncertain nature of the crisis. Originally, we had hoped to extend our working hours to accommodate the cancellations once business was back to normal.  However, due to the magnitude of the situation, we will be unable to make those accommodations as we had hoped.  

 

If you have a recurring appointment, we will be resuming our typical schedule at the end of the shelter in place order.

 

If you have booked more than one non-recurring appointment with Charlotte between 3/16 and 5/4, we will be sending you an email shortly with more information about working with you directly to try to get you in during her off-hours if necessary, to the best of our ability.

 

If you have an appointment after 5/3, at the time of this writing there are no changes to your appointment.  We will notify you if that changes.  

 

For all other clients, we apologize profusely and request that you use our online booking tool to reschedule your appointment.  If you are having any difficulties with re-scheduling, or have a question related to the COVID-19 closure, please contact Charlotte via email at char@edenelectrolysis.com and include ‘Coronavirus’ in the subject line.  

 

We hope you and your families are all safe and sound, and continue to be so.  As a special heartfelt thank you to our healthcare professionals we are offering 1 free hour of electrolysis to each nurse, doctor, or EMT who is bravely putting themselves at risk to save members of our community.  Just mention your profession the next time we see you to redeem. The offer will be good until the end of 2020. We thank you for your service. 

 

As always, if you have any questions we have not addressed, please feel free to contact us.

Stay Safe everyone & we very much look forward to seeing you again when this is over!

3/16/20

Shelter-in-Place Directive Declared

The County of Santa Clara, along with 5 other Bay Area counties, have just announced this afternoon a "shelter-in-place" directive.  As we are considered a non-essential business, we have no choice but to cancel all appointments from 3/17/20 until 4/7/20.  

 

Please understand that this closure is beyond our control, and we are hopeful to resume business as usual on 4/8/20.  We will be reaching out to you when things become more clear on how to proceed over the coming weeks to reschedule people whenever possible.  

 

Once again, we thank you for your patience and understanding as we do our part to ensure the safety of our community and loved ones.  Be safe, and we very much look forward to seeing you once again when this crises has passed us by. 

3/15/20

Dear Clients of Eden,

 

By now you are undoubtedly aware of the Coronavirus outbreak, COVID-19, and the dramatic steps our County, State, Nation, and indeed, the world have taken to minimize the deadly impact this challenge brings our way.

 

We want to take this time to assure you that we have been closely monitoring the situation as it has developed for several weeks, and will now be taking the following precautions:

 

In an effort to maximize social distancing during it's most effective time period, Charlotte will be canceling all appointments with clients until March 27, effective immediately.

 

Beatriz and Danae will be keeping their appointments for now, but will be taking extra precautionary measures to clean the office before, during, and after each appointment, and are requesting any clients who are in higher risk categories to please cancel your appointment and stay home. High risk people are defined as those who are over the age of 60, anyone with hypertension, diabetes, obesity (BMI over 30), any type of breathing difficulty or illness (such as asthma), kidney disease, those with cancer, or individuals who are immunosupressed. 

 

The United States, the State of California, and the County of Santa Clara have all declared a state of emergency. It is strongly recommended by medical professionals at this time for all people to maintain a practice of social distancing with a space of ~6 ft between individuals whenever meeting face-to-face. This practice helps to keep the spread of the virus at manageable levels that our healthcare system can support, also know as "flattening the curve". 

 

Please be advised: Due to the intimate and personal nature of our work, we are unable to meet this distance recommendation. If you have an appointment, please understand that despite the extreme precautions we will be taking, this virus is transferable via air during periods of close contact. While we have taken all reasonable precautions and will be wearing face masks during interactions, they are largely ineffective against preventing the spread of the virus. As a result, we cannot guarantee you will not come into contact with the virus while visiting our offices at this time.

 

We understand that this response may appear dramatic, but your safety and the safety of your loved ones is of our utmost concern right now, and we would rather err on the side of caution. While we fully expect to return to business as usual by the 27th, this situation is evolving rapidly, and further changes may be required over the coming days and months. We will continue to keep you updated on this page as things unfold.

 

We would like to sincerely apologize to those of you who have been negatively affected by these changes. We know how hard it has been to get an appointment with us under normal working conditions, and we don't want you to continue waiting for much longer than you already have. Once we are back to our regular schedule, Charlotte will be opening time on her calendar on the weekends exclusively for those directly affected. We will be reaching out over the next few days to make arrangements with those individuals. Thank you for your patience as we work to keep our communities safe during this trying time. Stay home & stay safe 😷

 

Sincerely,

The Team at Eden



 

For additional information about the coronavirus pandemic, we recommend following the World Health Organization Coronavirus Situation Reports. They are posted daily, and can be found at the following URL:

 

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports

 

Additional information about "flattening the curve" and why the practice is so important at this time can be found here:

 

https://www.npr.org/sections/health-shots/2020/03/13/815502262/flattening-a-pandemics-curve-why-staying-home-now-can-save-lives

© 2016 Eden Electrolysis

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